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The Block Coach - Privacy Policy

 

Last updated: 1 July 2025 


Privacy Policy

 

Effective date: 26 June 2025

The Block Coach Limited ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, sign up to our training courses, or otherwise interact with our services.

1. Who We Are

The Block Coach Limited is a UK-based training and consultancy provider specialising in leasehold property management. Our registered office is at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

2. What Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, job title, and company name

  • Contact Data: Email address, phone number, and postal address

  • Technical Data: IP address, browser type, device details, and usage data (via cookies)

  • Marketing Preferences: Your choices regarding newsletters and promotions

  • Course Participation Data: Information about your enrolment, progress, and feedback on our training courses

3. How We Use Your Information

We use your data to (only where relevant):

  • Provide access to our online and in-person training courses

  • Manage bookings, billing, and course certificates

  • Respond to your enquiries or requests

  • Send updates about our services and relevant industry news (if you opt in)

  • Improve our website, course materials, and user experience

  • Comply with legal and regulatory obligations

We do not sell your personal data or share it with third parties for marketing purposes.

4. Lawful Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

  • Contractual necessity – to deliver the services you’ve signed up for

  • Consent – when you opt in to marketing or cookies

  • Legitimate interests – to manage our business operations and improve our services

  • Legal obligation – for compliance with laws and regulations

5. Data Storage and Security

We store your data securely using reputable platforms that comply with UK data protection laws. We apply appropriate technical and organisational safeguards to prevent unauthorised access or disclosure.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined above, including for legal, accounting, or reporting obligations.

7. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request erasure of your data (subject to legal exceptions)

  • Object to or restrict certain types of processing

  • Withdraw consent where it was previously given

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Cookies

Our website may use cookies to enhance your browsing experience. You can manage your cookie preferences via your browser settings. You can also see our full Cookie Policy for more information. 

9. Third-Party Services

We may use third-party service providers (such as payment processors, email marketing tools, or learning platforms) who process data on our behalf under appropriate data protection agreements.

10. Updates to this Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated clearly, and the most current version will always be available on our website.